FAQs

❓ Frequently Asked Questions (FAQs)

1. Are your products brand new?

No. All products at Sushila Vintage are pre-owned, vintage, or upcycled. Each piece is handpicked and may show minor signs of age or wear, which are part of its beauty and authenticity.

2. What types of fabrics do you sell?

We specialize in 100% pure silk, pure crepe silk, pure georgette silk, and pure cotton. Our collection includes sarees, dupattas, scarves, trims, remnant fabrics, and upcycled clothing made from these materials.

3. Can I return an item if I’m not satisfied?

Yes. We accept returns within 14 days of delivery as per our return policy. Items must be unused, unwashed, and in their original condition. Please email us at 📧 sushila.art@gmail.com to request a return.

4. Do you ship internationally?

Yes, we offer free worldwide shipping. We use Shiprocket and India Post for international orders — selecting the best option based on your country and package weight.

5. How long does delivery take?

  • India: 5–7 business days via Shiprocket

  • International: 10–20 business days
    Tracking details will be emailed once your order is dispatched.

6. Will I have to pay customs duties or taxes?

We do not collect VAT, GST, or import duties at checkout. Buyers are responsible for any customs charges or local taxes applicable in their country. Items are often marked as “Pre-Owned Vintage Textile” for customs clarity.

7. Can I order in bulk or request custom quantities?

Since most of our items are one-of-a-kind, we cannot replicate them. However, you’re welcome to email us about bulk orders for trims or craft fabrics, and we’ll do our best to assist.

8. Do you offer gift wrapping?

Yes! We offer eco-friendly gift packaging upon request. You can mention it during checkout or email us right after placing your order.

9. How are items packaged?

We carefully pack each item using clean, secure 75-micron courier bags, suitable for delicate vintage textiles. Our packaging is protective and environmentally conscious.

10. How can I contact you?

You can reach us anytime at 📧 sushila.art@gmail.com
Or send a message via our Contact Us page.